Betting Rules

General betting conditions

These rules apply to bets placed through the Golden Empire Casino website or any other approved channel made available to eligible customers. Additional rules may apply to particular games, markets, promotions, competitions or betting products. If a product-specific rule conflicts with a general rule, the product-specific rule will usually apply to that product. Customers should review all information displayed on the relevant betting screen before confirming a wager.

A customer is responsible for understanding the nature of a bet, the possible outcome, the relevant odds or payout information, and any conditions attached to the wager. Information displayed on the website is provided to help customers make informed decisions, but it does not remove the customer's responsibility to check the details of a bet before submission.

Eligibility and lawful use

• You must be at least 18 years old and legally permitted to use the relevant betting service.
• You must comply with the laws and regulatory requirements that apply to you in Australia, including any requirements in your state or territory.
• You must use your own account and provide information that is accurate, complete and kept up to date.
• You must not allow another person to access or use your account, and you must keep your login details secure.
• You must not use the service from a location where online gambling or the relevant betting activity is unlawful or restricted.
• You must not use the service for unlawful purposes, fraud, money laundering, match manipulation or any other dishonest activity.

Golden Empire Casino may ask for information or documents to confirm identity, age, location, payment ownership or other account details. Account checks may be completed before an account is activated, before bets or withdrawals are processed, or at another stage of the customer relationship. If requested information is not supplied, access to some services may be restricted while checks are completed.

Placing and accepting bets

A bet is submitted when you select the relevant option, enter the required stake or other details, and confirm the transaction using the available betting controls. A bet is not guaranteed to be accepted merely because an option, price or market is visible on the website. Acceptance occurs only when the bet has been recorded by the betting system and a confirmation is displayed or otherwise made available.

Before confirming a bet, check the selection, stake, odds, possible return, market, event, game and any other details shown on the screen. You are responsible for correcting an error before confirmation. Once accepted, a bet may not be cancelled, changed or withdrawn unless the applicable product rules expressly allow it or Golden Empire Casino agrees otherwise.

Bet acceptance and technical issues

A bet may be refused, limited, suspended, voided or cancelled where permitted by the applicable rules. This may occur because of a market suspension, an obvious error, a technical problem, a duplicate transaction, a breach of these rules, a failed verification check, an account restriction, or circumstances outside reasonable control. If an error affects a displayed price, result, balance or settlement, the transaction may be corrected in accordance with the relevant rules and applicable law.

Customers should keep their own record of submitted bets and promptly review account activity. If a confirmation does not appear, do not assume that the bet was accepted or rejected. Check the account history before submitting the same bet again, as a second submission could create a separate transaction. Technical delays, interruptions or connection problems may affect the display of betting information, but they do not automatically change the status of an accepted bet.

• Only bets recorded in the official account history will be considered when determining whether a bet was accepted.
• A minimum or maximum stake may apply where shown for a particular market, game, account or transaction.
• Available markets, selections and prices may change or be suspended without notice.
• A customer must not attempt to interfere with the website, betting platform, software or security controls.
• The use of automated systems, bots, scripts or other tools may be restricted where they create an unfair advantage or breach the website rules.

Results, settlement and account balances

Bets are settled using the official result or settlement method applicable to the relevant product. The rules for a particular game, event or market may explain how outcomes are determined, including what happens if an event is postponed, abandoned, interrupted, rescheduled or reported incorrectly. Customers should read those rules before placing a bet, as settlement can depend on the product and the circumstances of the outcome.

Where a result is later corrected by the recognised source or where a settlement error is identified, the account may be adjusted to reflect the correct outcome. If an account has been credited incorrectly, the relevant amount may be removed or recovered in accordance with the applicable terms. Customers should not knowingly withdraw or spend funds that have been credited in error.

Sports and event markets

For sports or other live events, the applicable product rules may specify the accepted result source, official timing, status of a market and treatment of postponed or abandoned events. A market may be suspended while information is checked or when the event status changes. Live information, scores and displays may be delayed or incomplete, so customers should not rely on a display alone when deciding whether to place a wager.

Casino and game outcomes

For casino games, the result generated and recorded by the approved game system determines the outcome, subject to the relevant game rules. A game round may be reviewed if there is a suspected technical fault, interruption or irregularity. If a round cannot be completed or verified, the applicable game rules and system records will be used to determine the appropriate treatment.

Balances shown in an account are not a promise that funds are immediately available for every purpose. A balance may be subject to verification, pending transactions, payment checks, wagering conditions or other restrictions explained in the applicable terms. Customers should review transaction records and raise any apparent error through the available support process without delay.

Fair play, payments and responsible gambling

Golden Empire Casino expects customers to use the service fairly and honestly. Suspicious activity, attempts to manipulate a result, misuse of an offer, account sharing, payment abuse, identity misrepresentation or other prohibited conduct may result in an investigation and action under the Terms and Conditions. Action may include refusing a transaction, restricting an account, cancelling affected bets or referring information where required or permitted by law.

Payments and withdrawals

Payments and withdrawals must be made using methods permitted on the website and, where required, held in the customer's own name. Payment methods may be subject to verification, processing checks and availability restrictions. A withdrawal may be held or reviewed where identity, source of funds, payment ownership or account activity needs to be confirmed. Any applicable fees, minimums, limits or conditions will be shown in the relevant account or payment information and may vary by method.

Customers must not use the account to transfer funds for another person or to disguise the source or destination of money. If a payment is reversed, disputed or found to be unauthorised, the related account activity may be reviewed and the customer may remain responsible for amounts properly owed under the applicable terms.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play, decide how much time you can spend, and never gamble with money needed for living expenses. Do not chase losses, borrow money to gamble, or play when affected by alcohol, drugs, stress or strong emotions.

• Take regular breaks and keep track of your deposits, stakes and losses.
• Use available account controls, spending tools or activity limits if you need help managing play.
• Ask about account suspension, self-exclusion or other restrictions if gambling is becoming difficult to control.
• Seek independent assistance from an appropriately qualified gambling support service if you are worried about your gambling.
• If you are under 18, do not create or use an account, and tell a trusted adult if you have been exposed to gambling activity.

These Betting Rules may be updated from time to time to reflect changes to products, technology, legal requirements or operating practices. The current version published on the website applies to future activity from the date it takes effect. Keep a copy of the rules that applied when you placed a bet if you need to refer to them later.